We’ll do our best to let you know where you stand
Prior to us commencing work, we are able to provide you an assessment on the extent of your repair request, what’s involved in accessing that area (normally from the in-side out) and what we feel are your best options should you decide to proceed.
During this stage, we can also provide you with approximations as to the hours required to perform the repair. Remember, a picture tells a thousand words and is usually the best way for us to determine approximate repair costs and any possible materials required – so make sure either yourself or your staff member takes photos of any damage immediately upon discovering it, ideally after inspection on pickup (take photos inflated please and photos from far and close so we can tell the exact area of damage on the castle and what needs to be done).
Sadly, at times we may suggest for you to de-commission the unit as the cost to fix may exceed the value of the unit – minimum inspection fees and call-out fee’s (if relevant) apply, however if we do the repair the inspection fee will not be charged.
Other possible cost considerations however, from the perspective when weighing up whether to repair or replace your inflatable may be;
– The inflatable is currently on your website
– Is on your insurance policy
– You have an upcoming booking
– The “total cost” of shipping a new one
– Or it’s just one of those units that makes money and you don’t want to see it go
Frequently asked questions (FAQs)
As our rates are $250 per hour, the minimum charge is $750 (including GST) should you bring your inflatable or task to us, plus materials if required (excludes thread and minor materials).
If you need us to come to your location within Sydney, we have a $250 call out fee to load the industrial machine(s) and equipment and drive to your location, plus material costs if required (excludes thread and minor materials).
Generally, most tasks tend to take about 3hrs to complete – depending on the severity and location of the damage and type of castle etc.
If you would like to send us photos and accurate descriptions of the inflatables and a verbal discussion, if need be, we can let you know what inflatables we can and cannot fix in terms of brand names and material used, what certain areas we can or cannot fix and whether it is worth fixing or not, at no cost.
However, for us to be able to inspect your inflatable in person, we will need to setup the inflatable once you bring it to us in “Doonside” which will incur a $150 inspection fee. Should you agree for us to commence work on your inflatable or task, we will waive the $150 inspection fee. We will then give you our honest opinion on your best path moving forward with rates commencing at $250 per hour (including GST).
Should we drive to your location however, a $250 call out fee will apply, as well as a $150 inspection fee. Should you agree for us to commence work on that day, we will waive the $150 inspection fee.
Yes. This can be done and arranged by you, to our location in Doonside, for both delivery and return.
We will advise you upon inspection and not begin the task. You will be charged an inspection fee of $150 plus additional call out costs (if applicable at $250 including GST within Sydney).
However, if you would like to send us photos and accurate descriptions of the inflatables and a verbal discussion, if need be, we can let you know what inflatables we can and cannot fix in terms of brand names and material used, what certain areas we can or cannot fix and whether it is worth fixing or not, at no cost over the phone, in many cases.
Repairs can be often completed inside 2 weeks if dropped to Doonside, urgent repairs sooner – critical onsite call-outs may also be arranged. Once repairs are completed you must pick-up the equipment within a reasonable timeframe, as stated in our repair agreement we will ask you to sign in advance of doing the repair. The collection time can be negotiated depending on the extent of repairs required. Charges may apply for delays in collecting completed jobs as dry storage can be costly to us.
No. In our experience incorrect or quick fix methods usually only result in further damage and can increase the difficulty of the repairs required as well as posing additional risk factors. Repairs should be carried out with industrial machines where possible along with the correct thread etc. No glue or heat welding application will exceed industrial sewing repairs in general – nothing beats a stitch.
We use high quality, marine grade UV stabilised thread – you can rest assured this stuff is tuff.
You can self-deliver your equipment to Doonside 2767 and pickup on completion. After-hours drop off and pick up can also be arranged.
Yes, we are fully mobile and can travel to onsite locations ranging from Batemans Bay to Port Macquarie and in some cases further. Additional call-out fees apply for areas outside of Sydney and accommodation may need to be arranged – please contact us to discuss.
Within Sydney, our call out fee is $250 including GST.
Yes. All jumping castles or inflatable devices delivered to us or any at your site that we come to repair, need to be in a dry, hygienic, and clean condition prior to us commencing work – this is due to our expensive sewing machines, these cannot get dirty or wet.
Cleaning and drying costs may be incurred otherwise we may decline to work on the assignment – you will be charged our inspection fee + delivery costs if applicable should the state of the inflatable put our equipment in jeopardy.
Yes, we can. Please contact us for a quote, we can make almost anything out of PVC including unusual or special requests.
